Return and Refund Policy

At Bliss Studio, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Please read our return and refund policy carefully.

Eligibility for Returns

• Time Frame:
  • Items can be returned within 30 days of delivery.
• Condition:
  • Items must be unused, undamaged, and in their original packaging with tags or seals intact.
• Proof of Purchase:
  • A receipt or order confirmation is required to process the return.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used cosmetics and skincare products for hygiene reasons.
• Sale or clearance items marked as “final sale.”
• Gift cards.

How to Initiate a Return

• Contact Us:
  • Email us at [Insert Email Address] or use our contact form to initiate a return request.
• Provide Details:
  • Include your order number, product details, and the reason for the return.
• Approval:
  • Once approved, you’ll receive instructions and a return address for shipping.

Return Shipping

• Who Pays for Shipping?
  • If the return is due to an error on our part (e.g., wrong or defective item), we’ll cover the shipping costs.
  • For all other returns, customers are responsible for return shipping fees.
• Packaging:
  • Ensure items are securely packaged to prevent damage during transit.

Refund Policy

• Refund Process:
  • Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method.
• Time Frame:
  • Refunds are typically processed within 7-10 business days after approval.

Exchanges

• If you received a defective or incorrect item, you may request an exchange instead of a refund. Contact us to arrange for the replacement.

Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll resolve the issue promptly.

Contact Us

If you have any questions about our return and refund policy, feel free to reach out:

• Email: cosmecos_company@gmail.com
• Phone:  03302892488
• Live Chat: Available during business hours.

At Bliss Studio, we’re committed to ensuring your shopping experience is nothing short of blissful!